Shipping and Delivering Policy

  1. Kee Heong delivers across Malaysia. The shipping rates are as follows:
    1. Peninsular Malaysia: RM 7 per order
    2. Sabah & Sarawak: RM 9 per order
  2. Enjoy FREE shipping when you purchase RM 100 above in a single order.
  3. FREE shipping is not available during any promotions and/or voucher code applied unless stated.
  4. All orders shall be processed within 3 working days. Once processed, the estimated delivery time is 5-7 business days.
  5. There may be a delay in the delivery of orders placed during peak trade periods. Delivery via Pos Laju, Skynet, Citilink, GDex, DHL, or CTSI.
  6. Please note that orders with the same user's information and address on the same working day will be shipped in a single parcel.
  7. Kindly ensure your shipping address is accurate, as we do not allow amendments after the order number is generated.  
  8. We are unable to deliver to P.O. Bos addresses. 
  9. Please note that a second attempt delivery charges will be charged if the customer fails to sign and/or collect the parcel in respective Post office once the parcel had been returned by courier.
  10. Delivery is subject to the terms of the relevant postal service. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  11. In terms of Return Policy, customer satisfaction is the utmost priority to us hence we will handle your online sales with extra care. In case of unforeseen circumstances such as the goods you order are damaged or faulty upon received, kindly unused and unworn condition with all the original packaging.
  12. Kindly report to us with Order ID and/or photographic evidence of the damaged and faulty via or contact us at 03-95479992 within 48 hours from parcel received.
  13. Return item without notification will not be accepted. You are required to return the items via shipping only. The product you return must be in new and unused condition with all the original packaging.
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